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Turning Aged Receivables into Cash Flow for a Global Elevator Brand

Turning Aged Receivables into Cash Flow for a Global Elevator Brand

Client Profile:

A top 3 multinational elevator and escalator company operating in Indonesia, facing
chronic challenges in accounts receivable (AR) recovery.

Challenges: 

  • AR aging had balances outstanding for 5+ years
  • Internal collection teams struggled with prioritization and follow-up
  • Ineffective communication with long-standing debtors
  • High working capital strain despite healthy sales
  • Internal team was demotivated due to lack of collection success

Our Solution:

JCSS Indonesia deployed a dedicated AR recovery team, combining financial  acumen with negotiation skills. Our approach included:

  • Segmentation and risk-based prioritization of AR balances
  • White-labeled follow-up services under client’s brand guidelines
  • Legal-friendly dunning process aligned with Indonesian practices
  • Weekly dashboards and collection performance visibility
  • Coordination with sales and legal teams to unlock disputes

Results Delivered:

  • Increased monthly (MoM) AR recovery from 5% to 35% of aging balances
  • Within 12 months, total recovery multiplied more than 20 times the entire annual cost of our engagement
  • Significantly improved cash flow and reduced write-offs
  • The engagement’s success led to a new client referral in the luxury retail sector, now under similar AR outsourcing support